FAQs

PAYMENT

What Payment Types do you accept?

You can make payments via Amex, Apple Pay, Diners Club, Discover, Facebook Pay, Google Pay, Mastercard, PayPal, Shop Pay, Venmo, and Visa.

PRODUCTS & SIZING

What size do I need?

We’ve done our best to add a detailed size guide specific to each item, this can be found on the product pages under "Size Chart".

How do I care for my items?

We recommend washing your tees and hoodies at 30 degrees, then tumble dry on a low heat or use a washing line, whichever works! Please don’t iron directly onto the artwork, if you really want to iron, do so inside out.

Can I purchase an item as a gift?

Aren’t you lovely, of course you can! We have a gift receipt option available at checkout which will remove the pricing from the invoice and you can then send the gift directly to their address.

ORDERS

Where is my order?

We’re a small team but we try our best to dispatch your orders as soon as possible. This is usually within 2 - 10 working days of the order being placed. Any problems or concerns, please contact us at info@trustrustrust.com.

What do I do if there’s any issue with my order?

Take a deep breath, we’re really sorry! Should you be so unfortunate as to receive an incorrect item, damaged item or item missing from your order please contact us at info@alethophobia.com. If you can send us a photo of the incorrect/damaged item (we know you can’t send a picture if it’s missing) this will help us get any issues resolved quicker.

Can I cancel my order?

We’ll be sad, but yes you can. As long as your order has not already been dispatched, just email us at info@trustrustrust.com. It is required that you contact us before 11am, otherwise we can’t guarantee we’ll see the email before we do our daily dispatch. Being a small team, we do not have someone available to monitor emails constantly.

How do I make a complaint?

In the unhappy event that you might have an issue and need to air your grievances please contact us at info@trustrustrust.com and we'll do our very best to turn that frown upside down. 

SHIPPING & RETURNS

Is my order tracked?

Yes! You should receive an email complete with your tracking number once your order has been dispatched. If you don’t just email us at info@trustrustrust.com and we’ll be happy to get this for you.